Refund policy

You change your mind before the plan is sent

Full refund, no questions. Write to us before the plan reaches your inbox and we cancel the order and refund the whole amount. Nothing has been used up yet, so there is nothing to argue about.

The plan is wrong

Wrong means it does not match what you ordered or it cannot be used. The wrong cities, the wrong dates, fewer days than you paid for, walking distances well past the limit you set, or a file that will not open.

Tell us which part is wrong and we rebuild it at no charge. If the rebuilt plan is still wrong, you get a full refund and you keep both files. You do not have to accept a third attempt.

Your trip moves

Trips get postponed. We rebuild the plan once for your new dates at no charge, as long as the cities and the number of days stay the same. Ask us within a year of the original order.

If the trip is cancelled outright and the plan has already been sent, we refund half. The work is done by then, which is why it is half rather than all.

What we do not refund

• A venue that closed, moved, or raised its prices after the plan was built.
• Weather, strikes, delayed trains, and anything else nobody controls.
• A day you decided not to follow, or stops you swapped out yourself.
• Bookings you made elsewhere based on the plan. We do not book anything.

If one of these spoiled a day, write to us anyway. We would rather rebuild the rest of the trip around it than leave you holding a plan you cannot use.

How to ask, and how long it takes

Email the address on the about page with your cities and dates. We answer every refund request, including the ones we turn down, and we say why. Approved refunds go back to the card you paid with, and the money is back with you inside five business days once we have sent it.